Refund Policy

1. Satisfaction Guarantee

Fresh Harvest offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, spoiled, or otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product spoilage
• General Dissatisfaction: If you are unhappy with a product for any reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 48 hours of delivery for quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

For premium content or digital services, we generally do not require you to return anything. For physical products, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.

5. Refund Processing

5.1 Refund Methods

Refunds will be issued using the same payment method used for the original purchase when possible:

• Credit/Debit Card Payments: Refunded to the original card
• Bank Transfers: Refunded to the original account
• PayPal: Refunded to your PayPal account
• Store Credit: In some cases, we may offer store credit as an alternative refund method

5.2 Refund Timing

Once approved, refunds are typically processed within 3-5 business days. However, it may take additional time for the refund to appear in your account depending on your payment provider:

• Credit/Debit Cards: 5-10 business days
• Bank Transfers: 3-7 business days
• PayPal: 1-3 business days

5.3 Partial Refunds

In some cases, we may issue partial refunds when:

• Only part of an order was unsatisfactory
• A promotional discount was applied to the original order
• A reasonable usage period has occurred for subscription services

6. Exceptions and Special Circumstances

6.1 Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

• Custom or personalized services that were delivered as specified
• Digital products that have been downloaded or accessed
• Services that have been fully performed

6.2 Special Promotions and Discounted Items

Products or services purchased during special promotions or at discounted rates may be subject to modified refund terms. Any such modifications will be clearly communicated at the time of purchase.

6.3 Force Majeure

We may not be able to provide full refunds for circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather conditions, or other events that prevent us from fulfilling our services.

7. Cancellations and Subscription Services

7.1 Cancellation of Orders

For one-time purchases:

• You may cancel an order at any time before it has been processed
• Once an order has been processed, it can no longer be canceled, but it may be eligible for a refund as described above

7.2 Subscription Cancellations

For subscription services:

• You may cancel a subscription at any time through your account settings or by contacting customer service
• Cancellations received at least 48 hours before the next scheduled delivery will prevent charges for that delivery
• Cancellations received less than 48 hours before the next scheduled delivery may still result in that delivery being processed

7.3 Prorated Refunds for Subscriptions

For prepaid subscription periods:

• If you cancel a prepaid subscription, we may issue a prorated refund for the unused portion of your subscription period
• Promotional or discounted subscription rates may affect the calculation of prorated refunds

8. Contact Us

If you have any questions about our Refund Policy, please contact our customer service team:

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CET.