1. Introduction
EuroCover Insurance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.eurocover-insurance.com (the "Site") or otherwise communicate with us.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site. By accessing or using our Site, you signify your consent to the terms of this Privacy Policy.
This Privacy Policy applies to information we collect:
- On our Site
- In email, text, and other electronic messages between you and our Site
- Through mobile and desktop applications you download from our Site
- When you interact with our advertising and applications on third-party websites and services
2. Information We Collect
2.1 Personal Information
We may collect several types of information from and about users of our website, including:
- Contact information (such as name, email address, mailing address, and phone number)
- Account information (such as username and password)
- Transaction information (such as payment details, purchase history, and shipping information)
- Profile information (such as preferences, product interests, and demographic information)
- Communications (such as customer service inquiries and survey responses)
2.2 Usage Information
We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:
- Log information (such as IP address, browser type, operating system, referring pages, and access times)
- Device information (such as device identifiers, location information, and mobile network information)
- Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
- Cookies and similar technologies (as described in our Cookie Policy)
3. How We Collect Information
3.1 Direct Collection
We collect information directly from you when you:
- Register for an account
- Place an order
- Subscribe to a newsletter
- Fill out a form
- Participate in a survey or promotion
- Contact customer service
3.2 Automatic Collection
We collect certain information automatically when you visit our Site, including:
- Information about your device and internet connection
- Information about your browsing history and behavior on our Site
- Information through cookies, web beacons, and other tracking technologies
3.3 From Third Parties
We may collect information about you from third parties, such as:
- Business partners
- Social media platforms
- Public databases
- Data providers
4. How We Use Your Information
We may use the information we collect about you for various purposes, including to:
4.1 Provide Services
- Create and manage your account
- Process transactions and send related information
- Provide customer support and respond to inquiries
- Personalize your experience on our Site
4.2 Improve Our Services
- Research and analyze usage patterns and preferences
- Develop new products, services, and features
- Diagnose technical problems and maintain security
- Monitor and improve site performance and functionality
4.3 Communication
- Send administrative information
- Deliver marketing and promotional materials
- Inform you about changes to our services, policies, or terms
- Request feedback or participation in surveys
4.4 Legal and Business Purposes
- Comply with legal obligations
- Enforce our terms and conditions
- Protect our rights, privacy, safety, or property
- Detect, prevent, or address fraud and other illegal activities
7. Data Security
We have implemented appropriate technical and organizational measures to protect the security of your information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
Our security measures include:
- Encryption of sensitive information
- Regular security assessments
- Access controls and authentication procedures
- Monitoring for suspicious activities
- Staff training on data protection
While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.
8. Data Retention
We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
The criteria used to determine our retention periods include:
- The duration of our relationship with you
- Legal obligations to retain data for certain periods
- Statute of limitations under applicable law
- Our legitimate business interests
When we no longer need to use your information, we will either securely delete or anonymize it so it can no longer be associated with you.
9. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include:
9.1 Access and Information
You may have the right to request access to the personal information we hold about you and to receive information about how we process it.
9.2 Correction
You may have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
9.3 Deletion
You may have the right to request that we delete your personal information in certain circumstances.
9.4 Restriction
You may have the right to request that we restrict the processing of your personal information in certain circumstances.
9.5 Data Portability
You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
9.6 Objection
You may have the right to object to the processing of your personal information in certain circumstances.
9.7 Withdraw Consent
If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
9.8 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.
10. Children's Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove that information from our servers.
11. International Data Transfers
We are based in Denmark, and your information may be transferred to, stored, and processed in Denmark and other countries where we or our service providers operate. These countries may have data protection laws that are different from the laws of your country.
If we transfer your information outside of the European Economic Area (EEA) or your jurisdiction of residence, we will implement appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable laws. These safeguards may include:
- Standard contractual clauses approved by the European Commission
- Binding corporate rules
- Adequacy decisions by the European Commission
- Other valid transfer mechanisms
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.
If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our Site prior to the change becoming effective. Your continued use of our Site after any changes to this Privacy Policy constitutes your acceptance of the changes.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
EuroCover Insurance
Nørrebrogade 125
2200 Copenhagen
Denmark
Email: [email protected]
Phone: +45 12345678
For data protection matters, you can also contact our Data Protection Officer at [email protected].
If you are a resident of the European Union and you are not satisfied with our response to your complaint, you have the right to lodge a complaint with your local data protection authority.